His track record embraces being CIO for a US$2 billion professional services firm and independently managing multinational change programmes within complex multi-party environments.
Asked recently to define his sphere of operations, Clive’s answer was -
‘In today's commercial environment, it’s likely that any significant changes within the operations of an organisation will need IT to implement them. When a company has identified what its new goals are, and what changes are necessary, my role is to design and implement the technology to facilitate those changes and the subsequent operation of the new order.
I’m not about where you’re going; that’s for you, my clients, to decide. What I provide is the digital conduit to get there’.
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2003 – Present
Most recent assignments:
Business context: Regulation compliance; need to improve insurance services for customers; move to cloud-based IT strategy; end of 10-year data centre outsourcing contract.
Programme outcome: Migrated 1,152 midrange servers, 668 applications and 316TB of data from legacy to new data centres. Developed factory-style approach to move multi-technology virtual and physical environments. Managed UK/nearshore/offshore delivery team, running three cutovers per week at its peak.
Business context: Vision to become the safest global city in the world; reduce costs by £600m; new digital IT strategy; initiative to transform investigation and prosecution.
Project outcome: Completed procurement of integrated policing package to manage essential information about crime, vulnerability and victims. Then established internal project to configure the package, migrate data from legacy systems and integrate it into a multi-party environment.
Business context: Demerger of Post Office Ltd from Royal Mail Group; end of 10-year IT outsourcing contracts.
Programme outcome: Transitioned seven core Back Office applications from three primary service hosts to a single provider. Streamlined contractual arrangements, reduced infrastructure instabilities and reduced running costs.
Business context: Case information re-entered at multiple points during criminal justice process from CPS to Magistrates’ Court to Crown Court; Cabinet Office directive to deliver Agile solutions.
Programme outcome: Established programme to deliver radical business change across two Criminal Justice System organisations, enabled by new IT systems. Built cloud-based hosting environment. Target £54m annual savings.
Business context: Increase use of digital services to improve efficiency and effectiveness of court proceedings.
Programme outcome: Major wide area network upgrade to over 500 sites to support IP telephony deployment and managed printer service implementation. Increased network capacity delivered within original operating budget and printer estate halved.
Business context: Improve interoperability of departments previously merged into Department of Constitutional Affairs in 2003; reduce costs through introduction of flexible ways of working.
Programme outcome: Integrated three multi-£million IT infrastructures, deployed 28,000 desktops/laptops to 750 public-facing sites, and implemented flexible workspaces into HQ building with settings for 70% of workforce. Integrated IT environments delivered £42.7million cashable savings. An independent review summarised that “the programme is an exemplar not only for infrastructure programmes but also for large-scale customer facing programmes within civil government as a whole”.
Business context: Merger of Department of Constitutional Affairs and National Offender Management Service.
Programme outcome: Moved 6,000 staff between 12 buildings and 3,300 staff into newly refurbished HQ. Then decommissioned three buildings vacated by the moves (including the old HQ). Installed new IP telephony solution, video conferencing suites and network-based parliamentary television service.
Business context: Cost reduction through estate rationalisation and the introduction of flexible ways of working.
Programme outcome: Consolidated the technology of two aging HQ buildings into a new building and moved 1,100 staff (with associated business change) into flexible workspace with settings for 80% of workforce. Business realised annual operational savings of £4.1m and sold the old buildings for £65m.
2002 – 2003
Business context: IBM acquired PricewaterhouseCoopers Consulting for $3.5b in October 2002 to create a new division with a turnover of $13b and 60,000 consultants worldwide.
Programme outcome: Delivered the $30m EMEA technology integration programme that merged 12,500 staff, back office systems, data centres and operations in 31 countries into IBM, and rationalised teams and office locations to support cost reduction targets.
1998 – 2002
A leading global management consultancy with over $4.9b in revenue and 30,000 employees across 55 countries. The Europe, Middle East and Africa (EMEA) practice had revenues of $2b and 12,500 staff in 31 countries. As Chief Information Officer, led the merger of the technology systems and operations of Price Waterhouse Consulting and Coopers & Lybrand Consulting in EMEA. Then developed the IT strategy, managed IT service delivery ($101m pa) and delivered the global front office systems ($15m).
1989 – 1998
A global management consultancy with over US$2b in revenue and 12,000 employees. As Global IT Director, integrated the technology systems and operations of individual countries into a global service. Previously, client-facing managing consultant.